A customer walked into the store today and stated that he has a Frigidaire Gallery (model# gleq2170ksq) front load washing machine, for which he had ordered a drain pump.
Frigidaire, Westinghouse, Gibson, Tappan, and Philco are under the Electrolux brand.
Unfortunately for the customer, the installation of the drain pump did not solve the problem. The customer was on the right track- but there are other possible reasons why the machine will not spin:
Door latch mechanism
Motor control unit located inside the lower panel of the washer.
To immediately pinpoint the cause of the spinning issue, put the machine in a quick diagnostic test by pressing the ‘cancel” and “start” buttons simultaneously. The washing machine will produce an E47 code.
The e47 code means that the machine has a faulty (pt#131763202) latch mechanism. Remove old latch and replace with new.
Check out the related video on how to replace latch mechanism.