Recently, in the past eight to ten months, I have noticed a steady influx of walk-in customers as well as phone calls
complaining about the same problem. The common complaint I was getting- and still am today, is that their Kitchenaid
dishwasher (mode#kud35fxss9) upper rack rollers were breaking.
This problem was fast becoming, what I like to call, “Kitchenaid’s upper dish rack epidemic.
I have been working in the major appliance industry for five plus years and can honestly say the Whirlpool brand, which owns
Kitchenaid and Maytag, makes a quality dishwasher.
If you are a do-it-yourself warrior and ever encountered this problem, this is an easy fix. I will get to the how in a minute.
For those who are not handy and would rather call a certified appliance technician, the part (w10712394) retails for aroud
$60. You may be able to get it cheaper if you do some research.
Back to the do-it-yourself warriors.
t-15 torx head screw-driver
small flat-head pocket screw-driver
Upper rack adjuster kit contents:
2 adjuster arm assembly one left and one right and adjuster actuator
2 grey adjuster cover
2 grey adjuster housing and 4 t-15 torx head screws
The rollers are 23mm in diameter.
Check out the related video on how to replace Kitchenaid dishwasher upper rack adjuster kit.